* Processing Times *

Custom Artwork Orders:
Custom artwork orders are worked on every Monday & Tuesday.

Cards + Labels:
Please allow up to 5 full business days for your item to be posted or available for collection.

Vinyl Decals:
Please allow up to 7 full business days for your item to be posted or available for collection.

Standard Printing:
Please allow an additional 5-10 business days from the day after the artwork has been approved for printing.

Gold Foiling:
Please allow an additional 5-10 business days from the day after the artwork has been approved for printing.

Letterpress:
Please allow an additional 15-22 business days from the day after the artwork has been approved for printing.

Acrylic + Wood:
Please allow an additional 5-10 business days after the artwork has been approved for the final product.

* Payment *

Full payment and details are required prior to your order being started on.
You can ether purchase directly from our website, or an invoice will be emailed to you.

* Postage or pick up*

**AUS ORDERS**

Pick up is FREE from Frankston South VIC. Postage will be additional within Australia to a single address and calculated at check out.

As standard, your order will be posted via standard letter, this is the cheapest way to post your item but it does not include tracking.

If you would like your order to include tracking or be sent via EXPRESS please make sure to purchase the shipping upgrade when checking out.

**US ORDERS**

As standard, orders are posted via Economy Air (small envelope), this is the cheapest way to post your item but it does not include tracking. The delivery time estimate from AUS to the US is 6 business days.

If you would like your order to include tracking please make sure to purchase the shipping upgrade when checking out.

**AUSTRALIA POST**

To view Australia Post postage times please view the link below:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Unfortunately once an item has been posted by me it is totally out of my control. Occasionally Australia Post has failed to deliver items due to unknown reasons, so that is why I offer a shipping upgrade to those that want to be able to track there item.

* Colour matching *

When choosing the colors for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. Because of this, I can’t guarantee colour accuracy 100%.

Please also note that there will be a slight colour variation between large signs/posters compared to small printed products like invitations due to a different type of printer and stock being used.

* Refunds or exchanges *

We do not offer refunds and exchanges on orders which have already been started. If you have received an order and it is not as described we would be more than happy to fix up the order for you so you are 100% happy with the end result.

* Quotes *

Quotes are valid for 7 days and are subject to change without notice.

* Use of images *

Design Mummy reserves the right to use the designs, or photos of the designs on any social media platform or website. Any personal details will be changed/blurred. If you DO NOT want images of your design to be used, please contact me prior to ordering and advise this.

* Assembly *

Invitations are not placed into the envelopes or pockets for you. Belly bands come flat with tissue tape applied. If you would like your order to be assembled please contact us prior to ordering so you can be quoted.

* Proofing *

Orders include a digital artwork proof and x2 rounds of artwork changes prior to final approval / final artwork being printed. Please check all details carefully once you have received your artwork proof/s. We need your help to do the job right the first time and to save you the expense of reprinting a job due to an error. Additional artwork changes may be charged at $25 per digital proof, this is to be paid prior to the changes being made. If you decide to change to a completely different design (listed on my website), a fee starting at $55 will apply.

* Re-prints *

Please make sure when placing your order, to order a few extras then you think you might need if your not 100% certain on numbers.

If your order has already been sent to print and you find that you need additional prints (less then your original order) the unit price per item will increase due to the low quantity ordered or there may be an additional minimum order fee applied.

Please note: Re-prints under the minimum order are not possible for foiling or letterpress printing.

* Copyright *

These items are for personal use only. You may not re-sell or distribute these items. They are for non-commercial use only. designmummy.com.au retains all rights.