* PROCESSING TIMES*
Custom Artwork Orders:
I work on custom artwork orders every Tuesday and Wednesday.
Cards and Labels:
Please allow 5 business days for your item to be posted or available for collection.
Please allow an additional 5-10 business days from the day after the artwork has been approved for printing.
Please allow an additional 15-22 business days from the day after the artwork has been approved for printing.
Acrylic + Wood:
Please allow an additional 5-10 business days after the artwork has been approved for the final product.
Wood Milestone Cards: 10 business days.
* PAYMENT *
Full payment and required details are required prior to me starting on your order. You can ether purchase directly from my website, or i can email you an invoice.
* POSTAGE OR PICK UP *
Pick up is FREE from Frankston South Otherwise postage will be additional within Australia to a single address.
* COLOUR MATCHING *
When choosing the colors for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. Because of this, I can’t guarantee colour accuracy 100%.
Please also note that there will be a slight colour variation between large signs/posters compared to small printed products like invitations due to a different type of printer and stock being used.
* REFUNDS + EXCHANGES *
I do not offer refunds and exchanges on orders which i have already started.
If you have received an order and it is not as described i would be more than happy to fix up the order for you so you are happy with the end result.
* QUOTES *
My quotes are valid for 7 days and are subject to change without notice.
* USE OF IMAGES *
Design Mummy reserves the right to use the designs, or photos of the designs on any social media platform or website. Any personal details will be changed/blurred. If you DO NOT want images of your design to be used, please contact me prior to ordering and advise this.
* ASSEMBLY *
Invitations are not placed into the envelopes for you. If you would like this to be done please contact me prior to ordering.
* SPELLING & GRAMMER *
Please check all details carefully once i have sent you your artwork approval. I need your help to do this job right the first time and to save you the expense of reprinting a job due to an error.
* RE-PRINTS *
If your order has already been approved and printed but you realise you need additional prints of a particular item which is less then the minimum order amount required there will be a flat rate of $25 per item.
For example, the minimum order for place cards is x30 at $1.40 each. If you need to order an additional x5 place cards the cost will be $25 not $7 as you have not met the minimum order requirement.
This $25 fee will be for each item type.
* COPYRIGHT *
These items are for personal use only. You may not re-sell or distribute these items. They are for non-commercial use only. designmummy.com.au retains all rights.