FAQ

Please find answers below to my FAQ. If you have a question which is not answered below please don’t hesitate to contact me via email or the contact form on my website, there is no such thing as a silly question.

COVID-19 UPDATE

Business as normal for Design Mummy! I am posting all website orders within 1-2 business days of being received.

AUSTRALIA POST SHIPPING DELAYS DUE TO COVID-19

Please visit Australia Post for more details:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

I highly recommend purchasing the express shipping option if you want your order quickly.

How will my order be posted?

For invoiced orders, postage will be calculated at the quoting stage.

From May 9th 2020:

All website orders will be posted via Australia Post using either Standard  (Domestic letter with tracking) or Express (Express letter with tracking).

All website orders over $70 include free express shipping.

How long does it take for you to complete my order?

Custom Artwork Orders:
Custom artwork orders are worked on every Monday, Tuesday and Friday.

Cards + Labels:
Please allow 1-2 full business days for me to package and post your order.

Digital Printing:
Please allow an additional 5-10 full business days from the day after the artwork has been approved for printing.

Foiling:
Please allow an additional 10-20 full business days from the day after the artwork has been approved for printing.

Letterpress:
Please allow an additional 10-20 full business days from the day after the artwork has been approved for printing.

Signage:
Please allow an additional 10 full business days from the day after the artwork has been approved for printing.

What is the ordering process?

STEP 1: Design
I have a range of simplistic designs to choose from, all designs are fully customised to suit your theme, style and colour palette. Wanting something a little different? Show me your Pinterest board or inspirational images so I can get an idea of what you are after and come up with the perfect design for you.

STEP 2: Pricing
You can request my pricing guide via my website. Once you have completed the pricing guide form it will be automatically emailed to the given email address (please make sure to check your junk/spam mail if you don’t receive it).

STEP 3: Proceeding
If you are happy with my pricing guide and wish to proceed with an order please email me the design you are after, items you require and quantity of each. An invoice will then be sent to you along with templates so that you can provide all the important details needed to create the artwork.

STEP 4: Artwork
Once your invoice has been paid in full and you have provided all details to me I will make a start on your artwork. A digital artwork proof will be sent to you via email for approval prior to print. This gives you the chance to make x2 rounds of changes to the artwork if needed and to make sure you are 100% happy with everything.

STEP 5: Completion
Your order will be sent off to print once you are happy and have approved the artwork. Once your order is complete you will be contacted to arrange pick up from Frankston South VIC or postage to the given postal address.

How and when do I need to pay for my order?

Full payment is required prior to your order being started on.
You can either purchase directly from my website (if available), or an invoice will be emailed to you. From July 2019 all pricing is inclusive of GST.

Colour matching

When choosing the colours for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific colour profile, there are various factors that influence the final appearance of colours on a printed product. Because of this, I can’t guarantee colour accuracy 100%.

Please also note that there will be a slight colour variation between large signs/posters compared to small printed products like invitations due to a different type of printer and stock being used.

Do you offer refunds or exchanges?

I do not offer refunds and exchanges on orders which have already been started. If you have received an order and it is not as described we would be more than happy to fix up the order for you so you are 100% happy with the end result.

How long is a quotes valid for?

Quotes are valid for 7 days. Quotes and our Pricing Guide and are subject to change without notice. From July 2019 all prices are inclusive of GST.

Use of images

Design Mummy reserves the right to use the designs, or photos of the designs on any social media platform or website. Any personal details will be changed/blurred. If you DO NOT want images of your design to be used, please contact me prior to ordering and advise this.

Will my order come assembled as standard?

Invitations are not placed into the envelopes or pockets for you. Belly bands come flat with tissue tape applied. Items which are scored (place cards, programs etc) come flat with a score line for easy folding. DIY paddle fans come with un-assembled paddle pop sticks and double-sided tape glue for you to apply. Tags come with a 4mm round hole, the string is not included. If you would like your order to be assembled please contact me prior to ordering so you can be quoted.

Proofing

Orders include a digital artwork proof and x2 rounds of artwork changes prior to final approval / final artwork being printed. Please check all details carefully once you have received your artwork proof/s. We need your help to do the job right the first time and to save you the expense of reprinting a job due to an error. Additional artwork changes may be charged at $25 per digital proof, this is to be paid prior to the changes being made. If you decide to change to a completely different design (listed on my website), a fee starting at $55 will apply.

Re-Prints

Please make sure when placing your order, to order a few extras then you think you might need if you’re not 100% certain on numbers.

If your order has already been sent to print and you find that you need additional prints (less then your original order) the unit price per item will increase due to the low quantity ordered or there may be an additional minimum order fee applied.

  • The minimum order for re-prints (invitation cards) is x10
  • The minimum order for re-prints (printed envelopes) is x20

Please note: Re-prints under the minimum order are not possible for foiling or letterpress printing.

Copyright

These items are for personal use only. You may not re-sell or distribute these items. They are for non-commercial use only. designmummy.com.au retains all rights.