FAQ

Ordering Process

Please visit my ordering process page here

5. Shipping policy

I'm based in Victoria, however I offer postage Australia wide.

Returns and exchanges

I don't offer returns or exchanges on orders which have already been started. If you have received an order and it is not as described I would be more than happy to fix up the order for you so you are 100% happy with the end result.

Artwork

Yes! All custom artwork orders include a digital artwork proof and x2 rounds of artwork changes prior to the artwork being printed.

Please check all details carefully once you have received your artwork proof/s. I need your help to do the job right the first time and to save you the expense of reprinting a job due to an error.

Additional artwork changes may be charged at $25 per digital proof, this is to be paid prior to the changes being made.

If you decide to change to a completely different design (listed on my website), a fee starting at $55 will apply.

Invitation Cards & Day Stationery Orders:
Once you have provided me with all the details, please allow 1 week for me to email you an artwork proof of your order.

Cards + Gifts:
Please allow 3 full business days for me to package and post your order.

Digital & White Ink Printing:
Please allow an additional 10 full business days from the day after the artwork has been approved for printing.

Foiling:
Please allow an additional 10-20 full business days from the day after the artwork has been approved for printing.

Letterpress:
Please allow an additional 10-20 full business days from the day after the artwork has been approved for printing.

Signage:
Please allow an additional 10 full business days from the day after the artwork has been approved for printing.

Please make sure when placing your order, to order a few extras then you think you might need if you’re not 100% certain on numbers.

If your order has already been sent to print and you find that you need additional prints (less then your original order) the unit price per item will increase due to the low quantity ordered or there may be an additional minimum order fee applied.

When choosing the colours for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor.

Even if you have calibrated your monitor to a specific colour profile, there are various factors that influence the final appearance of colours on a printed product. Because of this, I can’t guarantee colour accuracy 100%.

Please also note that there will be a slight colour variation between large signs/posters compared to small printed products like invitations due to a different type of printer and stock being used.

Other

Design Mummy reserves the right to use the designs, or photos of the designs on any social media platform or website. Any personal details will be changed/blurred. If you DO NOT want images of your design to be used, please contact me prior to ordering and advise this.

Invitations are not placed into the envelopes or pockets for you. Belly bands come flat with tissue tape applied. Items which are scored (place cards, programs etc) come flat with a score line for easy folding. DIY paddle fans come with un-assembled paddle pop sticks and double-sided tape glue for you to apply. Tags come with a 4mm round hole, the string is not included. If you would like your order to be assembled please contact me prior to ordering so you can be quoted.

These items are for personal use only. You may not re-sell or distribute these items. They are for non-commercial use only. designmummy.com.au retains all rights.

Yes! All invitation and save the date orders include blank, smooth white banker lick n stick envelopes. If you would like coloured envelopes or your envelopes to be printed this is additional. Please find direct link below to view the options available and pricing:

https://designmummy.com.au/products/coloured-envelopes

Yes! All my designs are fully personalised and can say whatever you like. I can include your RSVP details at the bottom of your main invitation card no problem at all.

Once you have placed your order with me I will email you a form to complete which provides me with all the details I need to create your artwork proof.

Yes! All my designs are fully customised so you can ask as many questions as you need.